At Beyond Bake Essentials, we take great care in packaging and delivering top-quality baking tools, accessories, and appliances. Please read our policy carefully before placing your order.
1. General Policy: No Returns
We maintain a strict No Return / No Refund policy on all non-electronic products, including baking molds, tools, consumables, and accessories once delivered.
2. Electronic Items (Exchange & Repair Only)
For electronic appliances and equipment:
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Eligibility: If your electronic item has a technical defect or manufacturing malfunction, it is eligible for repair or exchange.
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Resolution: Depending on the technical assessment, the product will either be repaired or replaced. Direct refunds are not issued.
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Reporting Window: Any functional defect must be reported within 48 hours of delivery.
3. Transit Breakage & Damage Claims
We ensure robust packaging for all shipments. In the rare event of transit damage:
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Same-Day Reporting Required: Physical breakage or transit damage must be reported on the exact same day of delivery. Late claims cannot be accepted due to courier partner limitations.
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Mandatory Unboxing Video: A clear, uncut video of the unboxing process—showing the outer label, sealed package, and the damaged item—is required as valid proof.
4. How to Submit a Claim
To file a claim for a transit damage or faulty electronic item:
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Contact our support team via email at beyondbake81@gmail.com
or WhatsApp at +91-8276871500.
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Provide your Order ID, a brief description of the issue, and the mandatory unboxing video/photos.
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Our team will review the request and get back to you within 24–48 business hours.
